Help and guidance
Customer support
Need help with the Money Trumpet website or our application referral service? Use the guidance below to reach the right organisation and avoid unnecessary delays.
Contact Money Trumpet
Questions about our website or service
Email us with a brief description of what you need help with.
info@moneytrumpet.co.ukPlease do not email online banking passwords, PINs, card security codes or documents that we have not requested.
Choose the right route
Who should you contact?
Money Trumpet is a credit broker, not a lender. The right contact depends on what stage you have reached.
Using the Money Trumpet website
For a website problem, a question about our referral service or help identifying where to direct an enquiry, email Money Trumpet or use our contact page.
An application has been passed on
If a lender or another broker has received your details, contact that organisation directly about its checks, decision, offer, repayments or an existing agreement. Money Trumpet cannot make or influence its decision.
Making a complaint
Our Complaints Policy explains how to raise a complaint about Money Trumpet and what information will help us understand it.
Privacy or personal data
Read our Privacy Policy for information about personal data. You can also email us if you have a privacy question or wish to exercise a data protection right.
Accessing the website
If a feature or piece of content is difficult to access, email us and describe the page and problem. You can also read our Accessibility statement.
How the service works
Our How It Works page explains Money Trumpet’s role, what happens after an application is submitted and when another organisation may contact you.
Money worries
Independent help is available
If you are struggling with repayments or worried about money, contact your lender or credit provider as early as possible. You can also get free, impartial guidance from MoneyHelper.
Think carefully before using further borrowing to cover an ongoing shortfall. A new loan can increase the overall amount you need to repay.
Stay secure
Protect your information
- Check the identity of any lender or broker that contacts you.
- Never share your PIN, online banking password or full card security details.
- Do not pay an unexpected upfront fee without verifying who requested it and why.
- Contact the organisation using details from its official website if you are unsure.
Still unsure where to direct your question?
Send Money Trumpet a short description of the issue. We can explain whether it relates to our service or needs to be taken up with the lender or broker involved.
Email info@moneytrumpet.co.uk