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Privacy notice

Privacy Policy

This notice explains how Stork Finance Limited, trading as Money Trumpet, collects and uses personal information, who it may be shared with and the choices and rights available to you.

How applications are handled: When you submit an application, Money Trumpet uses the information to provide its credit-broking service and pass your application to a lender or another broker suited to your requirements. The lender or broker will provide its own privacy information for its separate checks and decision.

Data controller

Who is responsible for your information?

Stork Finance Limited is the data controller for the personal information covered by this notice. Money Trumpet is a registered trading name of Stork Finance Limited.

Company number: 11963854
FCA Firm Reference Number: 1018154

Email: info@moneytrumpet.co.uk
Operating address: Money Trumpet, 1st floor, 5 Mile End Rd, Bethnal Green, London E1 4TP

Information we use

Categories of personal information

Information you provide directly

  • Identity and contact details, such as name, date of birth, email address and telephone number.
  • Address, residency, housing and property information.
  • Employment, income, benefits and requested-loan information.
  • Business, commercial-property and finance details for commercial enquiries.
  • Messages, support enquiries, complaints and accessibility information you choose to provide.

Technical and service information

  • Internet Protocol address, browser, device and basic server or security logs.
  • Cookie and preference information, depending on the cookies in use and your choices.
  • Referral, lender, broker or service-status information where an arrangement requires it.
  • Records of correspondence and the steps taken to deal with an enquiry, complaint or rights request.
Information we do not ask you to submit through the current forms: online banking passwords, PINs, full payment-card security details or document uploads. The current application frameworks do not collect a proposed guarantor’s personal details.

How information is obtained

Sources of personal information

We may obtain personal information directly from you when you email or write to us, submit a complaint or rights request, or complete an application form.

Technical information may be produced automatically when you visit the website. We may also receive limited information from service providers, regulators, professional advisers or a lender or broker where this is necessary and lawful.

If information is obtained from another source, we will provide the required privacy information within the applicable period unless an exemption applies.

Why we use information

Purposes and lawful bases

The lawful basis depends on the purpose and circumstances. The lawful bases relevant to these activities are set out below.

Responding and providing the requested serviceTo answer an enquiry, operate the broker service and take steps requested by you. We may rely on steps taken at your request before a contract, performance of a contract where applicable, and legitimate interests in operating and improving our service.
Application referralTo send an application securely to a lender or another broker for it to consider. The purpose, lawful basis, recipient categories and mandatory fields are explained in this notice and any relevant collection notice.
Complaints and regulatory workTo investigate complaints, maintain required records, communicate with regulators and meet legal or regulatory obligations. We rely on legal obligation and our legitimate interests in resolving and documenting concerns.
Security and administrationTo protect the website and services, prevent or investigate misuse, maintain records and establish or defend legal claims. We rely on legitimate interests and, where applicable, legal obligation.
Essential cookiesTo provide functions that are necessary for the website or a service requested by you. See the Cookie Policy for details of the cookies identified in the final audit.
Optional cookies or marketingWe will obtain consent where the law requires it. Money Trumpet does not currently offer a marketing sign-up. Non-essential cookies will only be used after any consent required by law.
Your right to object: where we rely on legitimate interests, you may object to that use of your personal information. We will consider the circumstances and stop the processing unless we have a compelling lawful reason to continue or need the information for legal claims. You may object to direct marketing at any time.

Sharing information

Who may receive personal information?

Service providers and authorities

  • Hosting, website, email, security and other technology suppliers acting under appropriate instructions.
  • Professional advisers, auditors and insurers where reasonably necessary.
  • The FCA, Financial Ombudsman Service, ICO, courts, law-enforcement bodies or other authorities where required or permitted.
  • Another organisation where needed to protect rights, prevent harm or meet a legal obligation.

Lenders and other credit brokers

Money Trumpet may share application information with a lender or another broker suited to the applicant’s requirements. That organisation normally acts as a separate controller for its own checks, decision and offer and should provide its own privacy information.

Money Trumpet may also use secure technology providers to route an application, subject to appropriate contractual and security controls.

We do not sell personal information. Money Trumpet may receive commission if a customer enters into a consumer credit agreement with a lender or through the website, but that does not permit personal information to be used without a lawful purpose and basis.

International transfers

Use outside the UK

Where a service provider processes personal information outside the UK, we assess the transfer and the safeguards required.

If personal information is transferred outside the UK, we will use an applicable adequacy regulation, approved contractual safeguards or another lawful transfer mechanism and provide the required information about that protection.

Security

Protecting information

We use proportionate organisational and technical measures designed to protect personal information against unauthorised access, loss, alteration or disclosure.

No online service can guarantee absolute security. Please use a secure device and contact us promptly if you believe information connected with Money Trumpet has been misused.

Retention

How long information is kept

We keep personal information only for as long as reasonably necessary for the purpose for which it was obtained, and to meet legal, regulatory, accounting, security or dispute-resolution requirements.

  • The retention period for an application or referral depends on its purpose, outcome, the organisations involved and applicable legal or regulatory requirements.
  • Complaint records and the measures taken to resolve them are retained for at least three years from receipt, in line with the FCA complaint-record rule applicable to this service.
  • Support, correspondence and rights-request records are reviewed against the purpose, any continuing issue and applicable legal requirements.
  • Technical logs and cookie information follow the documented schedules of the approved suppliers and the final cookie audit.

At the end of the applicable period, information will be securely deleted or anonymised unless a lawful reason requires longer retention. Retention periods are reviewed with relevant service providers and documented within operational records.

Credit decisions

Automated decision-making

Money Trumpet is a credit broker, not a lender. It does not carry out a credit search, affordability assessment or lending decision and does not currently use personal information to make a solely automated decision that produces legal or similarly significant effects.

A lender or another broker may conduct checks or use automated processes under its own privacy notice and should provide the relevant information about that processing.

Providing information

Required and optional fields

The relevant application form identifies information needed to process the requested referral and any optional information. If required information is not provided, we may be unable to pass the application to a lender or another broker for consideration.

The service is intended for people aged 18 or over who are permanent UK residents. It is not directed at children.

Your information rights

Rights available to you

Your rights depend on the circumstances and lawful basis. They may include the following.

Access

Ask whether we use your information and request a copy.

Rectification

Ask us to correct inaccurate or incomplete information.

Erasure

Ask us to delete information where the legal conditions apply.

Restriction

Ask us to limit how information is used in certain circumstances.

Object

Object to processing based on legitimate interests or direct marketing.

Portability

Request eligible information in a reusable format where this right applies.

Withdraw consent

Withdraw consent at any time where consent is the lawful basis.

Human intervention

Challenge certain solely automated decisions where the right applies.

Complain

Raise a concern with us and complain to the Information Commissioner’s Office.

We may need information to verify your identity before acting on a rights request. Some rights are subject to legal conditions and exemptions. We will explain our decision if we cannot comply in full.

Contact us

Privacy questions and rights requests

Email us and make clear that your message concerns privacy, data protection or an information-rights request.

info@moneytrumpet.co.uk

You can also use the postal address shown alongside.

Complaints

If you have a privacy concern

Please contact us first so that we can investigate. Our Complaints Policy explains the general complaint route.

You also have the right to complain to the Information Commissioner’s Office. The ICO will decide how it handles the concern.

Cookies and changes

Related information

Our Cookie Policy will describe the cookies confirmed by the final site audit and how choices can be managed.

We may update this notice when the service, suppliers or law changes. Material changes will be made clear where appropriate.

Policy prepared and last reviewed: 11 September 2026.

Need help with a privacy question?

Contact Money Trumpet and clearly describe the information or right your enquiry concerns.

Email Money Trumpet